Delete Your Account & Data

You can permanently delete your DiabetesLife account and all the health data associated with it at any time. This page explains how, and exactly what happens to your data.

Delete from within the app

The fastest way, if you still have the app installed:

• Open the DiabetesLife app and go to the Settings tab.
• Scroll to the Data section.
• Tap Delete account and confirm.

Your account and data are deleted immediately and you are signed out. If you also manage patients through the doctor portal, you can delete a doctor account from the portal in the same way.

Request deletion by email

If you no longer have the app installed, email support@diabeteslifeapp.com from the email address on your account, with the subject “Delete my account”. We will verify the request and delete your account and data within 30 days, and confirm by email once it is done.

What gets deleted

Deletion is permanent and cannot be undone. We remove your personal and health data from our systems, including:

• Your account and profile (email, name, date of birth, and profile details).
• All health data you logged — glucose readings, meals, medications and insulin, weight and vitals, activity, and low-sugar episodes.
• Lab reports you uploaded and the values extracted from them.
• Your reminders, settings, and any doctor link.

What we may retain

We keep only limited records where the law requires it — for example, payment and transaction records needed to meet tax and accounting obligations. These are retained for the legally required period and are not used for any other purpose.

Questions

For any question about deleting your data, contact support@diabeteslifeapp.com. See our Privacy Policy for how we handle your data more generally.